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[Case Study of Issue Organization and Proposals] Medical Equipment Handling Business, Client with Approximately 200 Employees

Somehow inconvenient" will turn into "accident risk" if left unattended, rather than just "effort.

Particularly, personnel information serves as the starting point for many operations such as payroll, social insurance, and various allowances. When the freshness and consistency of this information deteriorate, communication with stakeholders increases significantly. What we are introducing this time is the process of articulating and organizing the "frustrations" faced by a medical equipment handling company with about 200 employees as a challenge. When we articulate the "somewhat inconvenient"... 1) It is cumbersome to communicate with the payroll BPO when there are changes to personnel information. 2) Changes in employee information received from employees are in Excel, requiring transcription. 3) Employees do not submit information in the correct format. 4) The person in charge leaves before becoming fully familiar with the operations. Information from iBP In response to this situation, the first step taken was traffic management (issue organization). *For more details, please refer to the related links or feel free to contact us.